Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Austin come from postal codes 78704, 78767, 78741, 78744, 78701, 78745, 78723 and 78713.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
Advertisem*nt
What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 275,143 ratings
Thank you!
Problems in the last 24 hours in Austin, Texas
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Austin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 09: Problems at Spectrum
Spectrum is having issues since 07:20 PM EST. Are you also affected? Leave a message in the comments section!
Advertisem*nt
Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
-
Wi-fi (13%)
-
Total Blackout (9%)
-
TV (8%)
-
E-mail (4%)
-
Phone (2%)
Advertisem*nt
Live Outage Map Near Austin, Travis County, Texas
The most recent Spectrum outage reports came from the following cities:Pflugerville, Austin, Manor, Del Valle and Manchaca.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Pflugerville | Internet | |
| Austin | Total Blackout | |
| Austin | Internet | |
| Austin | Internet | |
| Pflugerville | Internet | |
| Austin | Wi-fi |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
Spectrum Issues Reports Near Austin, Texas
Latest outage, problems and issue reports in Austin and nearby locations:
- Bone Collector (@YingYangPK) reported fromAustin, Texas
I say this with the utmost disrespect. **** @GetSpectrum !!! Y’all’s internet is TRASH!
- JRizzle (@JRausch_Aggie94) reported fromAustin, Texas
Hey @ATT do you have internet service available today in 78759? There are thousands of @Ask_Spectrum customers today who are without service with no suggested time to resolve. I’m ready to jump of a sinking ship.
- Steph (@stephcooks) reported fromAustin, Texas
@Ask_Spectrum just got a call saying our internet, down since Thursday, is restored, but it’s definitely not. Any true ETA? Please?
- Laura Waits (@lwaits) reported fromAustin, Texas
Work from home permanently will fail in Central Texas area if we have to rely on @GetSpectrum. Half my team is down... again.So thankful for @googlefiber option! Too bad they couldn't cover the areas for rest of my team.#SpectrumOutage
- Cynthia Balusek (@cbalusek) reported fromAustin, Texas
Hey @Ask_Spectrum - maybe instead of just setting up calls to tell me my internet is back up on a timer, do it when it’s actually up. It’s been down for four days and I’ve received two calls saying it’s fixed. And it’s not. Updating your website once a day is unacceptable.
- Ganesh Padmanabhan (@_ganeshp) reported fromAustin, Texas
I have had @GetSpectrum for 2 months and have had 10+ outages! Never had the issue for 6 yes before when I had @ATT but they were slow as hell — upgrading the speeds decreased the reliability and uptime! I don’t like either of my red and green pills, need orange!
- youngxsaucex (@YoUnGxSaUcEx) reported fromAustin, Texas
@GetSpectrum fix your ****
- Jerusalen García (@jgarciajordan) reported fromAustin, Texas
@Ask_Spectrum Is the Spectrum website having issues? I can login, but can't make a payment. It says the info isn't currently available.
- Vince Picone (@vppicone) reported fromAustin, Texas
@Ask_Spectrum if we haven’t received service yet, is there a chance it will be restored tonight or should we wait for tomorrow? Sent a DM with no response.
- Dr. Justin Brummer (@justinbrummer) reported fromAustin, Texas
@Ask_Spectrum @amethyst_heels Should probably switch to another provider, two days in a row outage
- TexasCowboy (@TTran4200) reported fromAustin, Texas
@Ask_Spectrum spectrum Ethernet outage con't get us in a lot of trouble from WFH + kids can't virtual classroom. Why is such BIG Spectrum can't handle their Ethernet? Took our monthly service fee & NOT provide a proper service (not even a notification to FYI us) zip code 78730
- Ryan (@SingSellPray) reported fromAustin, Texas
@Ask_Spectrum 24 hours now. Any update on Internet outage in 78759?
- Amy Bresnen (@amy_bresnen) reported fromAustin, Texas
@Ask_Spectrum Get your s*** together. Got the message at 9am. We’re seriously leaving in June. You’re horrible.
- Amy Bresnen (@amy_bresnen) reported fromAustin, Texas
@Ask_Spectrum There are 2 lines down. No ETA. Y’all will call when it’s clear. Thanks.
- JRizzle (@JRausch_Aggie94) reported fromAustin, Texas
@Ask_Spectrum No internet for 48 hours and counting. And there doesn’t seem to be any sense of urgency to fix or provide and expectations is time to resolve. So disappointed in Spectrum. Time to look for new service provider.
- 〽ycha Coleman🏹 (@MychaColeman) reported fromAustin, Texas
@Ask_Spectrum what is going on with our internet outages? First last night at midnight and now again the last 2 hours? Y’all advertise cell phone service now and I would be a pissed customer if I couldn’t use my cell. At least send an email to us. People work from home🗣
- Amy Bresnen (@amy_bresnen) reported fromAustin, Texas
.@GetSpectrum Cable has been out for 12 hours. I look forward to our marriage dissolution after session. It takes effort to be this bad.
- Dirk Diggler (@mannyphysique) reported fromAustin, Texas
@GetSpectrum fix my wifi bro. It’s been out for hours now.
- Laura Waits (@lwaits) reported fromAustin, Texas
@Ask_Spectrum It's already reported. It's just frustrating when you have to cover for different team members because someone with Spectrum is down every week. Today is multiple people.I have @googlefiber so I'm always connected.
- 〽ycha Coleman🏹 (@MychaColeman) reported fromAustin, Texas
@Ask_Spectrum @moneysignmookie We’re out of service here in Austin Tx. Internet has been down for an hour now. What’s the deal??
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Adria R. Walker (@adriawalkr) reported
I have the fastest internet @Ask_Spectrum offers. yet, for the last *4* hours, I have oscillated between having a connection that’s so slow it’s reminiscent of dial up and not having one at all. for the last half hour or so, it’s been the latter—no connection, just vibes.
- Lisa Abrams (@LisaMAbrams) reported
@GetSpectrum @Ask_Spectrum How do I file a complaint? Please provide an appropriate email for someone I can contact who has the authority to handle an unresolved issue. I have sent one email thus far to Kathleen Mayo @ Charter.
- David Hurwitz (@davidWonderland) reported
@oliverdarcy @NickKristof @GetSpectrum both provides Fox "News" and advertises on some of its most malignant programs which spread endlessly repeated lies about the election. Losing my email address by ending their service is why I haven't done so already.
- Kim by Crows / 鳴海 (@KumagiNami) reported
The working class: invests in stocksTwc: succeedingThe rich: wut no u can't do that, thats my thingGovernment: yeah thats their thing, you can't do thatTwc: **** u
- Devon r Renda (@DevonRenda) reported
Yo @Ask_Spectrum paid the monthly bill 2 times this month and now I hv no wifi ??? About to lose a customer bruh better hv someone call me y’all never pick up
- Eddy AKA Porkchop 🥩 (@eddyjrfilms) reported
@Ask_Spectrum help the wifi is terrible.
- Dakota McConnell (@OneShotYourDead) reported
How much you want to bet @Ask_Spectrum doesn't care about the outages. My kids can't even do their schooling, it's been out for awhile and they still expect me to pay their overpriced bill even though I was suppose to be a new customer but they say there's nothing they can do
- Vi : Celebrity (@chuuonyou) reported
@GetSpectrum why is the internet awful and not working and when r u gonna fix it cuz it's kind of annoying
- fernie valles (@fernie_draws) reported
@Ask_Spectrum been having internet performance issues for the last couple of weeks. Download speeds has suddenly dropped to half from 80-100 mbps to 30-50 mbps and upload speeds are less than 1 mbps after being anywhere from 8-10 mbps.
- Ben Sylvain (@BenSylvain5) reported
@Ask_Spectrum You don’t take care of your current customers at all. You only help the new ones.
