Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Queens come from postal codes 11375, 11354, 11103, 11385, 11373, 11372, 11377 and 11356.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 275,139 ratings
Thank you!
Problems in the last 24 hours in Queens, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Queens and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 09: Problems at Spectrum
Spectrum is having issues since 07:20 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (9%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near Queens, New York
The most recent Spectrum outage reports came from the following cities:The Bronx, Brooklyn, New York City, Queens, Hoboken, Jersey City, West Hempstead, Union City, North Bergen, Lawrence, Fort Lee, West New York, Lynbrook, Secaucus and Great Neck.
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| City | Problem Type | Report Time |
|---|---|---|
 The Bronx | Internet | |
| Brooklyn | Internet | |
| New York City | Wi-fi | |
| New York City | Internet | |
| New York City | Total Blackout | |
| Brooklyn | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Queens, New York
Latest outage, problems and issue reports in Queens and nearby locations:
- Marlene (@_Marl_E) reported fromBrooklyn, New York
Hey @Ask_Spectrum @GetSpectrum You will lose lots of accounts now that students are remote learning. 2 days back to back with internet failure during classes. @verizonfios is your service here in Greenpoint Bklyn any better?
- CP (@tooCHRIS_P) reported fromQueens, New York
This isn't ok at all this is the second night in a row with an internet outage. I have been waiting in the queue to speak to someone for 30 mins now this is not ok!!!!! @Ask_Spectrum
- Anita Xu (@AnitaXu15) reported fromManhattan, New York
@Ask_Spectrum what’s going on with UWS New York outage for the last three days? Kept getting calls says it’s fixed then out again? And the customer service on phone just said no buggies as we had outages lasted longer than this??
- Christoph Knudsen (@draindesert) reported fromBrooklyn, New York
@perpetua @Gailgirardet @Ask_Spectrum They *were* / have been working on it, but now they are telling me the outage has been resolved and they need to know it hasn’t been.I don’t see anyone outside working on it now.Yes, I wish Fios or literally any other service were an option because this is truly terrible.
- Broney (@Broney41381508) reported fromQueens, New York
@GetSpectrum why does a tech need to come over to do an installation If I already did the self installation of the phone and internet modem. Spectrum Customer rep has no idea why Spectrum needs to come to my house so I can have my phone number ported over to Spectrum.
- CP (@tooCHRIS_P) reported fromQueens, New York
@Ask_Spectrum another internet outage, this is second day in a row! What's going on?
- curry mango. (@eauxjimmy) reported fromQueens, New York
@Ask_Spectrum what’s the deal with the outage in 11692 🧐
- Brady Darragh (@B_Darzzz) reported fromManhattan, New York
@comebackshane @Ask_Spectrum They are just as bad in NYC
- Joe Jancsics (@JoeJan6) reported fromManhattan, New York
@Ask_Spectrum any update for outage in 10021?
- JoeyD473 (@JoeyD473) reported fromQueens, New York
WTF! @GetSpectrum has another outage in my area. This is now the 3rd outage in less than a month. Still worrying about a mobile business and get your core services working and stable first#angry #annoyed #spectrumdown
- Scott Greenhut (@scottgreenhut) reported fromManhattan, New York
Cable companies have a bad rep. But I must say that @GetSpectrum takes things to a new level. The amount of time & money I’ve wasted on these guys during the covid 19 pandemic- is incalculable. The list of issues is astounding in terms of quantity and variety.Consistently awful.
- DAVID PM (@DAVIDPM10) reported fromQueens, New York
@Ask_Spectrum your customer service is as bad as the internet you provide. More than 2 hours ago, I DM and you never replied. I’ve been with slow speeds and intermittent connection all day long 😡
- Christoph Knudsen (@draindesert) reported fromBrooklyn, New York
@Ask_Spectrum Service in Brooklyn has now been out for over 48 hours. What could possibly be responsible for such a catastrophic failure? We’ve had no hurricane.If this persists into Monday I will be unable to complete my work and it will be disastrous.
- alicia 🍭 (@agarciasays) reported fromManhattan, New York
@Ask_Spectrum anyone in NYC suffering an outage? How annoying
- Aeth!! (@Aeth82) reported fromQueens, New York
@Ask_Spectrum No service in 11691 New York. Any comments?
- Jeanine Kalikow (@jkalikow) reported fromManhattan, New York
I find it kind ridiculous that @Ask_Spectrum would increase my internet by 20% in the middle of a pandemic, but hey maybe that’s just me. Yes, I tried to negotiate it down, but apparently I am locked in the best plan.
- Christoph Knudsen (@draindesert) reported fromBrooklyn, New York
@Ask_Spectrum This is now Day 4 of your internet not working properly in Brooklyn. I cannot get my work done. This is atrocious. Fix. Your. Service.
- Christoph Knudsen (@draindesert) reported fromBrooklyn, New York
@Ask_Spectrum Service has been out for 2 full days here in Park Slope, Brooklyn (11215). Zero updates. No estimate as to when service will be restored. What ******** is going on?!
- Christoph Knudsen (@draindesert) reported fromBrooklyn, New York
@Ask_Spectrum What is going on with the outage in Park Slope, Brooklyn (11215)?I’ve lost half the work day now and have urgent tasks that need to get done today.It’s been out for at least 8 hours now. Come on!
- John (@joliva727) reported fromManhattan, New York
@Ask_Spectrum is there an outage in zip code 10023? This keeps happening and I really can’t work from home like this anymore.
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Adria R. Walker (@adriawalkr) reported
I have the fastest internet @Ask_Spectrum offers. yet, for the last *4* hours, I have oscillated between having a connection that’s so slow it’s reminiscent of dial up and not having one at all. for the last half hour or so, it’s been the latter—no connection, just vibes.
- Lisa Abrams (@LisaMAbrams) reported
@GetSpectrum @Ask_Spectrum How do I file a complaint? Please provide an appropriate email for someone I can contact who has the authority to handle an unresolved issue. I have sent one email thus far to Kathleen Mayo @ Charter.
- David Hurwitz (@davidWonderland) reported
@oliverdarcy @NickKristof @GetSpectrum both provides Fox "News" and advertises on some of its most malignant programs which spread endlessly repeated lies about the election. Losing my email address by ending their service is why I haven't done so already.
- Kim by Crows / 鳴海 (@KumagiNami) reported
The working class: invests in stocksTwc: succeedingThe rich: wut no u can't do that, thats my thingGovernment: yeah thats their thing, you can't do thatTwc: **** u
- Devon r Renda (@DevonRenda) reported
Yo @Ask_Spectrum paid the monthly bill 2 times this month and now I hv no wifi ??? About to lose a customer bruh better hv someone call me y’all never pick up
- Eddy AKA Porkchop 🥩 (@eddyjrfilms) reported
@Ask_Spectrum help the wifi is terrible.
- Dakota McConnell (@OneShotYourDead) reported
How much you want to bet @Ask_Spectrum doesn't care about the outages. My kids can't even do their schooling, it's been out for awhile and they still expect me to pay their overpriced bill even though I was suppose to be a new customer but they say there's nothing they can do
- Vi : Celebrity (@chuuonyou) reported
@GetSpectrum why is the internet awful and not working and when r u gonna fix it cuz it's kind of annoying
- fernie valles (@fernie_draws) reported
@Ask_Spectrum been having internet performance issues for the last couple of weeks. Download speeds has suddenly dropped to half from 80-100 mbps to 30-50 mbps and upload speeds are less than 1 mbps after being anywhere from 8-10 mbps.
- Ben Sylvain (@BenSylvain5) reported
@Ask_Spectrum You don’t take care of your current customers at all. You only help the new ones.
